TERMS AND CONDITIONS
1.1. Each reservation has to be sent in writing and must contain all necessary information (name of the person making the reservation, date of arrival and departure, number of people, exact description of the services booked).
1.2. ABC rent a car in turizem d.o.o. is bound to forward the tender in no more than two working days. In case of objective reasons for a delay in submitting the tender (if it is impossible to receive an answer from the service providers, etc.), the agent is obliged to forward the partner this information and the reason why it is delayed.
1.3. When ABC rent a car in turizem d.o.o. confirms the reservation to the business partner, the reservation must be finally confirmed. In case ABC rent a car in turizem d.o.o. does not receive a written final confirmation of reservation by the agreed deadline, the partner's reservation may be cancelled without prior warning.
1.4. The confirmation of the booking by the partner is understood as the total agreement of the person, having placed the order with the general booking conditions quoted below. It is also understood as a contract between the two partners and is as such binding for both partners.
1.5. When ABC rent a car in turizem d.o.o. receives the final booking confirmation from the partner/tourist agent, the document 'the final confirmation' is sent back. In this confirmation the arrangement price is quoted. 'The final confirmation' is the basis for payment. The travel agent/partner is bound to check the confirmation document carefully, because the amount in it is also the statement of account basis in the case of eventual cancellation costs.
1.6. Atthe latest in 7 days prior to the client's arrival the agency/the partner is bound to deliver the voucher per e-mail. In the voucher the client's names (or group name) and all included services must be stated. Each voucher will be broughtto the destination by the clients themselves.
2.1. The published prices are subjectto change and ABC rent a car in turizem d.o.o. holds the rightto change them without prior warning. These prices are not valid for special occasions and events (fairs, congresses, etc.). ABC rent a car in turizem d.o.o. IS NOT RESPONSIBLE for price changes due to risen prices of other service providers.
3. PAYMENT CONDITIONS
3.1. Reservations made according to the procedure described above, apply only if the set up terms of payment are taken into account:
- 30% of the total amount for the confirmation of the reservation – at the confirmation.
- 60% of the total amount 30 days before the arrival.
- 10% of the total amount 15 days before the arrival.
In case ABC rent a car in turizem d.o.o. does not receive the required amount of money paid, it holds the right to cancel the reservation without prior warning.
3.2. ABC rent a car in turizem d.o.o. accepts payments over a bank account and credit cards. In case of payment by credit card 5% fee of the booking is surcharged.
3.3. ABC rent a car in turizem d.o.o. must receive the total agreed sum of money on the bank account. All transaction costs are to be covered by the payer. ABC rent a car in turizem d.o.o. only covers its own part of bank costs.
3.4. Date of payment is the date when ABC rent a car in turizem d.o.o. receives the agreed means on it’s bank account.
BANK ACCOUNT | SWIFT: HAABSI22XXX | IBAN: SI56 3300 0000 5861 216
WE HOLD THE RIGHT TO SET SPECIAL PAYMENT CONDITIONS FOR CERTAIN BOOKINGS. IN ALL THESE CASES THE SPECIAL CONDITIONS SUBSTITUTE THE 'GENERAL PAYMENT CONDITIONS'.
4. BOOKING CANCELLATION CONDITIONS
4.1. The reservation can be cancelled up to 60 days prior to the arrival without cancellation charges (only administrative costs – 25 EUR). With cancellations within less than 60 days before arrival the following cancellation costs will be charged:
-60 – 30 days before arrival: 30% of the total amount will be charged
-30 – 15 days before arrival: 60% of total amount will be charged
-15 days before arrival: total amount will be charged (100%)
4.2. The amount of money, bound to be paid by the partner in case of booking cancellation is calculated as a percentage of the total price of the finally confirmed package.
4.3. The cancellation charge is calculated on behalf of the days remaining between the date of cancellation and the starting date of the package (the arrival date).
4.4. A lessened number of group members without additional costs is only possible if there are not over 10% less people in the group than initially confirmed. In case the number of group members is decreased by over 10%, the general cancellation conditions are valid.
4.5. Changing the confirmed services from the previously agreed state of affairs, the general cancellation conditions are valid.
WE HOLD THE RIGHT TO SET SPECIAL CANCELATION CONDITIONS FOR CERTAIN BOOKINGS. IN ALL THESE CASES THE SPECIAL CONDITIONS SUBSTITUTE THE 'GENERAL CANCELATION CONDITIONS'.
5.1. Eventual complaints on the services must be reported on the spot. In case the trouble is not overcome, the client is asked to write them down and require a receipt by the service provider (a seal and/or a signature in the hotel, restaurant, etc.). The complaint must be dealt with by ABC rent a car in turizem in up to 7 days after the service was performed.
5.2. ABC rent a car in turizem d.o.o is bound to solve the complaint in one month after having received it. The company is also bound to inform the business partner how the procedure is going.
5.3. In case ABC rent a car in turizem d.o.o. has to reimburse the costs of not performed or badly performed services, it must be done within 7 days after the complaint case was solved.
5.4. Eventual disputes which cannot be settled may be referred to a court of law in Koper.
6.1. ABC rent a car in turizem d.o.o. does not arrange insurance for foreign citizens. The insurance must be covered by the business partners, agents or clients themselves before their arrival to Slovenia.
7. LIABILITY OF ABC RENT A CAR IN TURIZEM D.O.O.
7.1. ABC rent a car in turizem d.o.o. is bound to offer services planned in the package. ABC rent a car in turizem d.o.o. is also bound to provide for the rights and interests of the clients in accordance with good business customs. This is valid for the company's own services as well as for the services where ABC rent a car is only an agent (hotels, sightseeing, and transfers).
7.2. ABC rent a car in turizem d.o.o. cannot cover for material and immaterial liability for eventual accidents, damages or other events that occur as a consequence of overwhelming odds or events that ABC rent a car in turizem d.o.o. as a tour operator cannot influence on.
WE HOLD THE RIGHT TO SET SPECIAL CONDITIONS FOR CERTAIN BOOKINGS. IN ALL THESE CASES THE CONDITIONS SUBSTITUTE THE 'GENERAL BOOKING CONDITIONS'.